Frequently Asked Questions . . .
How do I place my order?
Please touch base with us via email on firstname.lastname@example.org or via our contact page on our website. We willendeavour to respond with 72 hours, however this may vary in peak times. Once your order has been finalised via email, we will provide you with an invoice for payment of a 50% deposit to secure your booking. The balanceis payable within 1 week of your collection/delivery date.
How far in advance should I book in?
The earlier the better, as we accept orders on a first in best dressed basis. We can get booked out quite quickly during wedding season (Sept-Dec), so best to book as early as possible.
Help! I've left my order to the last minute - Can you squeeze me in?
We generally require at least 3 weeks notice for all orders, however please touch base if you have a last minute
request and we will try to accommodate you where possible.
I've changed my mind - Can I change my order once it has been placed?
Of course! - once you have placed your order and paid your deposit, you can change your order up to 2 weeks before your collection/delivery date
Can I get a refund if I want to cancel my order?
Please refer our Cancellation Policy below:
I have a photo of a cake I love! Can you make it for me?
We would never like to steal someone else’s work of art, however feel free to provide photos for inspiration so we can create a custom cake especially for you! Please note, actual colours may vary slightly depending on your screen and whether the photo has been edited in any way.
How big will I need my cake to be?
We will assist you in selecting a cake size that is suited to your needs, however if you have your heart set on a particular size, we can also accomodate this.
What are your available flavours?
White Chocolate Mud
Do you offer Gluten Free or Vegan Cakes? What about Nut/Dairy Allergies?
We do offer 2 cake flavours which are gluten free (Chocolate and Vanilla only), and some of our desserts are gluten free; however all cakes and sweets have been made using ingredients and on equipment that may contain traces of gluten, dairy, nuts and other known allergens. Full ingredients list can be provided on request. Unfortunately, we do not offer any vegan options.
Do you offer delivery?
We sure do! We offer delivery within Sydney metro areas for an additional cost based on location. We will take every precaution to ensure your cake is delivered in perfect condition, however we cannot be held responsible for the condition of an order once the cake has been received by the venue. Once a delivery has been made and has been signed for at the venue, we hold no responsibility for damages. We ask that a contact name and phone number is provided of the person responsible for receiving the order at the venue.
Where is your pick up location?
Our pick up location is based in Ryde (address details will be provided upon booking). Once an order has been signed for and has left our premises, we cannot be held liable for any damage caused (including damages incurred during your journey and and damages caused as a result of storage of the items thereafter). We will however, package your order as best as possible to ensure your journey runs smoothly.
How should I store my cake before serving?
We recommend storing your cake in the fridge to ensure it remains as fresh as possible. Bring the cake to room temperature before serving and be sure to keep it away from direct sunlight or heat.